Our shipping partner is DHL Express, UPS, GLS and DPD
Make a claim for damages
If a shipment is lost or damaged, email us at firstname.lastname@example.org to the Support from Fitnutrition.luto track your package or request a claim.
You should submit your claim as soon as you determine that a package has been lost or damaged. DHL, UPS, GLS or DPD must receive a damage report within 30 days of accepting the package. Fitnutrition.lu support also needs time to forward your claim to DHL, UPS, GLS or DPD before the liability period has expired.
Add the following information to your email:
- Your e-mail address
- The order number
- Description of the damage
- Phone number
The delivery will be made to the delivery address given by the client, inside from
Free shipping from € 90.00 for Luxembourg, Germany, Belgium and France.
Shipping costs are calculated at checkout